Passes
Change or retire a pass
Edit a pass's details, price, duration or offerings, and understand what changes for people who already hold it.
You can change almost everything about a pass after it's live. Some changes reach current holders straight away and some only apply to new buyers. Here's which is which.
When to use this
- Rename a pass, or update its description or cover.
- Change the price or the duration.
- Add or remove sessions and events.
- Stop selling a pass.
Steps
Edit the name, description or duration
Open the pass, click ⋯ → Edit. Update Name, Description or Duration (days, hrs, min) and click Save. To change the cover, click the cover image and upload a new one.
Change the pass price
In the Pricing card, edit the Regular Price and click Save Changes. Use Add discount / Edit discount for a temporary reduction, and Remove Discount to end it.
Add offerings
Click Attach Offering, pick items, set prices and click Done. If anyone already holds the pass, you'll be asked Add offerings to this pass? Click Confirm & Save.
Change an offering's pass price
Remove the offering (step 5), then attach it again with the new price. Items that are already attached don't appear in the attach list.
Remove an offering
In the Offerings card, click the remove icon on the row. If the pass has holders, confirm Remove offering? with Remove.
Delete the pass
⋯ → Delete. Confirm in Delete pass: "This will remove all associated grants and cannot be undone."
Who is affected by each change
| Change | Current holders | New buyers |
|---|---|---|
| Name, description, cover | See it straight away | Yes |
| Duration | Keep the length they got | Get the new length |
| Pass price | Not affected (they've already bought) | Pay the new price |
| Add an offering | Get it straight away | Yes |
| Remove an offering | Lose the pass price on it straight away | Yes |
| Delete the pass | Lose all pass prices | Can no longer buy it |
Removing an offering or deleting a pass takes pass prices away from people who already paid. Tell your holders first. Consider letting the pass run out instead: stop promoting it and turn off the Passes section on your portal if it's the only one.
Tips
- To stop sales but honor existing holders, don't delete the pass. Remove the link from your promotions and wait until the last holder expires (check Manage Users).
What your members see
New details and prices show up on the pass page right away. If you remove an offering, it disappears from "Pass holders get access to:" and the regular price shows on that session or event.