What Soul can't do yet, and the best way to get the result you want today.
Soul is growing fast. Here's what isn't possible yet, and what to do instead.
Your portal
| Limitation | Workaround |
|---|
| Changing your portal address breaks links you've already shared. There's no automatic redirect. | Choose your address before launch. If it must change, email support@bringsoul.life first. |
| "Powered by Soul" can't be removed. | — |
| Highlights can't be reordered. | Remove and re-add them in the order you want. |
| Community posts, questions and circles can't be pinned as highlights. | Pin a chat space or an announcement instead. |
| Section titles can't be renamed. | Use a link card or highlight with your own wording. |
| Sending emails from your own email address isn't available yet. | Emails come from Soul with your portal name as the sender. |
| Limitation | Workaround |
|---|
| A new membership price doesn't apply to existing members. | Ask members to re-subscribe, or give them a promo code. |
| Membership tiers don't show descriptions on the pricing page. | Explain tiers in your bio, which shows at the top of the pricing page, or in an announcement. |
| Promo codes can't be edited or deleted. | Turn the old code off in View details and create a new one. |
| Promo codes can't be used on passes or chat spaces. | Set a lower price, or a member price, on the offering itself. |
| A membership discount applies once or forever, not for a set number of months. | Use Once for a first-payment offer or Forever for a lasting one. |
| Free-trial codes don't work on one-time memberships. | Use a subscription with Fixed duration instead. |
| Subscriber invites are billed monthly. | For yearly members, share your pricing link with a promo code instead. |
| No waitlist yet. | Delay billing with a free trial end date or invite Billing Starts dates. |
Members and money
| Limitation | Workaround |
|---|
| You aren't notified when a subscriber cancels. | Check Past subscribers in Customers & Subscribers or churn in Analytics. |
| There's no separate "cancel membership" button for you. | Delete the member and tick Cancel their active subscription, or ask them to cancel from their account. |
| Pre-subscription answers aren't saved as profile fields. | Find them under Form Responses in Business → Onboarding. |
| No physical-product shipping. | Collect addresses with a form attached to a paid item; fulfil it yourself. |
| No built-in contract signing. | Use an external e-signature tool. |
| No reviews or testimonials feature. | Collect them with a form; feature them in your portal copy, a landing page or an announcement. |
| Members can't message each other directly. | Introduce them through Connections in your community. |
| Each collaborator email can belong to only one portal's team. | Use a different email for each portal. |
Offerings and content
| Limitation | Workaround |
|---|
| Forms can't accept file or photo uploads. | Ask for a link (Google Drive, Dropbox, Instagram). |
| Courses can't contain a chat space. | Link a chat space from the course description. |
| Whole courses, and items inside a collection, can't be unlisted. | Unlist individual content items instead. |
| Some offerings have no draft state. | Set the item to Unlisted while you work. Events, content, collections, Paths and landing pages do have drafts. |
| Content downloads depend on type: audio, video and articles can't be downloaded; files and images can. | Choose the format that matches whether you want people to download. |
| Standalone chat spaces can't be deleted. | Archive them instead. |
| Passes can only unlock 1:1 sessions and events, and don't count uses. | For a pack of sessions, use a session Bundle. |
| Bundle sessions can't be combined with group booking. | Choose one per session type. |
| Automatic meeting links are for 1:1 sessions only. | Paste a meeting link into events. |
| Gatherings held on an external link (Zoom, Meet) aren't recorded by Soul. | Record them in that tool and upload the file to Materials. Live audio rooms are recorded automatically. |
| Uploads don't continue in the background. | Keep the tab open; use Chrome; compress very large files. |
| No bulk folder delete in the Content Library. | Archive items one by one, then delete the folder. |
Automations
| Limitation | Workaround |
|---|
| No day-by-day email drips. | Use Private Paths for timed sequences, or Automations for single emails. |
| Automations can't have extra conditions. | Create the automation from the specific event, session type, course or form it's for. |
| Automations only reach people who trigger them after you set them up. | Send an announcement to earlier members. |
Soul AI
