Luminary FAQ

Yes. In Business → Pricing, use a Pricing Range with a $0 minimum for pay-what-you-can. Set both minimum and maximum to $0 for a free membership. See Offer a free or pay-what-you-can membership.

Yes. Create a promo code for My Portal with the Free trial benefit, for a number of days or until a set date. See Offer a free trial.

Nothing. New prices apply to new subscribers only. Existing members keep the price they joined at. To change what they pay, ask them to re-subscribe, or give them a promo code.

Send them subscriber invites from Business → Customers & Subscribers → Add/Invite. You can import a CSV, choose each person's price, attach a promo code, and set a Billing Starts date so nobody pays twice. See Migrate members from another platform.

No. Codes can't be changed once created. Turn the old one off from View details → Promotion Status and create a new one. See Launch a promo code.

Stripe sends payouts on the schedule in your Stripe settings. Banks usually take 1–2 business days after that. See Set up payouts and get paid.

You keep your earnings, minus card processing fees. You pay for Soul through your subscription.

Yes. Lower the Refund amount (USD) when you refund. See Refund a member.

Not directly. A workaround: use a form to collect shipping addresses, attach it to a paid content item or event ticket, and fulfil it yourself.

Your total count includes Leads: people who filled in a form, started a checkout or were imported. For paying subscribers only, choose Active subscribers in Customers & Subscribers. Your community member count is different again.

In My Portal → Design, switch to Preview and use Preview As (Visitor, Logged In, Subscriber). For the full experience, subscribe with a second email and a 100%-off promo code limited to one use.

Yes. Add a pre-subscription form in Business → Onboarding → Forms. See Ask questions before someone subscribes.

Yes. Click Set Up Welcome Email on Business → Customers & Subscribers. See Send a welcome email to new subscribers.

Not yet. Check Past subscribers in Customers & Subscribers, or the churn rate in Analytics.

Yes. Invite them from Settings → Collaborators. See Invite a collaborator or assistant.

Yes. You can import and export your list, and Soul never sells your or your members' data.

Yes, but treat it as permanent once you've shared it: changing it breaks existing links. See Share your portal.

Yes, for $12/month. See Use your own domain.

No. A small attribution appears at the bottom of every portal page.

Pin it as a highlight. See Feature and reorder your offerings.

It depends on the type. Audio, video and articles have no download button. Files and images can be downloaded. See Content Library.

Set it to Unlisted. It's hidden from your portal but opens for anyone with the link. This works for content items, sessions and events. Whole courses, and items inside a content collection, can't be unlisted yet.

Yes, for events, content items, collections, Paths and landing pages. For anything else, set it to Unlisted while you work.

Not inside the course yet. Create a chat space and link to it from the course description.

A waitlist isn't available yet. To delay billing until launch, use a free trial with a fixed Trial End Date, or subscriber invites with a Billing Starts date.

Not built in yet. Collect them with a form (a rating plus free text) and feature the best ones in your portal copy, a landing page or an announcement.