Announcements FAQ

Check these in order. Is it published (not on the Drafts tab)? Is it Unlisted (unlisted posts are never listed)? Is its broadcast still scheduled (it appears at the send time)? Is the Community Notes section turned on in My Portal? Without that section, only a highlighted announcement shows. Private posts show only to signed-in subscribers.

Not in one step. A post with a scheduled broadcast stays hidden until the send time. To have it on your portal now and email it later, publish it without notifying, then later open it, click Edit, then Save Changes, and choose Save & Notify with your audience and time.

Yes. Add it to Highlights. See Share an announcement.

Ask them to check spam and promotions folders. Then check they're in the audience you chose, and that their contact in People has the right email address. People who unsubscribed are skipped, and anyone Soul only has a phone number for gets a text instead.

Not to the same people. Each person receives an announcement once, so notifying again only reaches people who haven't had it. To remind everyone, create a new announcement.

No. Soul uses email when it has an address and a text when it only has a phone number. See Email and SMS announcements.

Not with an announcement. Tag them in People and send to "People tagged [tag]", or message them directly in Messages.

No. Cancel Broadcast is only available while it's Scheduled. Once it shows Sending or Sent, it can't be stopped or recalled.

Notify members is on. A draft can't have a broadcast. Choose Disable Notifications & Save Draft, or switch Notify members off first.

You're sending to leads, which locks it to Public, or only to All Community Members, which locks it to Unlisted. Change the audience to unlock it.

Previewing a brand-new announcement saves a draft copy so the test email can be sent. Delete any copies you don't need.

Your portal name. Change it by renaming your portal in Settings.

Yes, every announcement email includes one. People who unsubscribe are skipped in future broadcasts. It doesn't stop their order and booking emails.

Not yet. Attachments other than audio are marked "Coming soon". Put the file in your Content Library and link to it in the post.

Ask Soul AI. See Track a broadcast.