Resources
Set up rooms
Turn on rooms, add your treatment rooms and studio spaces, and attach them to in-person sessions so two bookings never land in the same room.
A Room is a physical space that holds one booking at a time: a treatment room, a studio, a consulting room. Once a session type uses rooms, Soul only offers a time when one of its rooms is free, and reserves that room with the booking. You'll end up with no more double-booked rooms, even when several practitioners share them.
When to use this
- You have more than one treatment room or studio, and practitioners share them.
- Two people kept booking the same room at the same time.
- Clients care which space they're in (the room with the view, the one with the bath).
If you only have one room and one practitioner, you don't need rooms: your own availability already prevents overlaps.
Turn rooms on
Open Resources
Go to Business → Resources. Until rooms are on, the Room tab shows a lock and Disabled.
Enable
In the "Need more resource types?" banner, click Enable Room & Addon (or Enable Room if add-ons are already on). You'll see "Room & Addon enabled".
Add your rooms
Open the Room tab
Click Add Room
In Create Room, enter a Name (for example Studio A or Garden Room) and an optional Description. Rooms have no Capacity field: a room is always one booking at a time.
Create
Set hours (optional)
If a room is only free at certain times, open it and set Weekly Hours on its Availability tab. See Availability and time off.
Attach rooms to a session type
Rooms only work for in-person sessions. The Room row appears on a session type once In Person is on under Session Modalities.
Open the session type
In Offerings → 1:1 Sessions, open the session type and check In Person is on.
Open Manage Rooms
In the Room row, click + (or … → Manage Rooms). With nothing added yet you'll see "No rooms assigned".
Add rooms
Click Add Room, select every room this session can use under "Select rooms to add", and click Add.
Choose who picks
Under "Who picks the room?" choose Auto-assign (Soul picks a free room) or Customer picks during booking (clients choose).
A room added to a session is required: if none of its rooms is free, that time isn't offered.
How rooms behave
- One booking per room. A room booked by any session type, or reserved for an event, is busy for everything else then.
- Groups share a room. In a group session, everyone who books the same slot is in the same room.
- Online bookings skip rooms. In a hybrid session, a client who chooses Online doesn't take a room or see room choices.
- Rooms and staff are checked together. A time needs a free host and a free room at once.
- Buffers apply. Booking Buffer Time keeps a gap after each booking in the room too, which is handy for cleaning and turnover.
Several practitioners, fewer rooms? Put all of them and all the rooms on the session type. Soul then only offers a time when a practitioner and a room are both free, so you can never sell more sessions than you have rooms.
Rename, pause or remove a room
| You want to… | Do this |
|---|---|
| Rename it | Pencil on the Room table → Edit Room |
| Close it for a day | Add a Block override on its Availability tab |
| Take it out of use for a while | Edit Room and switch off Active |
| Remove it for good | Bin on the Room table. Replace it on upcoming bookings first: deleting doesn't change existing bookings. |
| Stop using rooms at all | Delete every room, then delete the Room category in Categories. |
What your clients see
With Auto-assign, nothing changes until they've booked: their booking page then shows the room. With Customer picks during booking, they see Room above the calendar, with the first room already selected, and only times when the selected room is free. The session page shows only your city. The full address is on their booking page once they've booked.