Promo codes
Manage, deactivate and redirect promo codes
Find a code, check its details, turn it off or back on, and point an old code at a new offer.
Once a code is out in the world (in a newsletter, a podcast, a printed flyer) you can't take it back, but you can control what it does. This guide covers everything you can do with a code after creating it.
When to use this
- A launch is over and the code should stop working.
- A partner's code was shared further than intended.
- You printed a code and want it to give a different offer now.
- You want to check how a code is set up.
Find a code
Go to Business → Pricing → Promotions. Each row shows:
| Column | Shows |
|---|---|
| Code | The code. Click it to copy it ("Promo code copied to clipboard!"). |
| Benefits | For example "30% off • Applies once", "$20.00 off • Applies forever", "14 day trial", or "Redirects to another promotion" |
| Offerings | What it applies to |
| Status | Active or Inactive |
Use Search promotions… to find a code, and the filters for Status (All statuses, Active, Inactive) and Offering type. Click Code or Status to sort.
See a code's details
Open the code's ⋯ menu and click View details. Promotion Details shows:
- Promotion Status: whether it's active, with a switch.
- Promotion Code, with a copy button, and its Description.
- Override Promotion: see below.
- Benefit, for example "Trial until Nov 1, 2026 at 11:59 PM (your local time)" for a trial with an end date.
- Applicable Offerings: each offering type with the specific offerings, or All items (Current portal for your membership).
- Purchase Conditions, if you added any.
- Additional Rules, such as "Expires Nov 30, 2026 at 11:59 PM", "Max uses: 20", "Max uses per user: 1", or "No defined rules".
Turn a code off or on
Deactivate
In the code's ⋯ menu click Deactivate. Or open View details and turn off the Promotion Status switch. You'll see "Promotion deactivated successfully".
Reactivate
Do the same and choose Activate. You'll see "Promotion activated successfully".
An inactive code is "inactive and cannot be used". Members who try it see "Invalid or expired promo code".
Redirect an old code
Override Promotion ("Redirect this code to another promotion") makes an existing code give a different promotion's offer. Members type the old code and get the new deal.
Create the new offer first
Create the promotion you want the old code to give, and make sure it's Active.
Open the old code
Turn on Override Promotion
Switch on Override Promotion and choose the new promotion under "Select promotion to redirect to". You'll see "Override promotion enabled".
In your list the old code now shows "Redirects to another promotion". To stop redirecting, turn Override Promotion off. If you see "No active promotions available for override.", create or activate the new promotion first.
Change or delete a code
The dashboard doesn't let you edit or delete a code once it's created. Your options:
- Deactivate it and create a new code with the settings you want.
- Redirect it to a new promotion, so the old code keeps working with the new offer.
- Ask Soul AI on Home, for example "Extend LAUNCH30 to the end of the month", "Limit FOUNDING to 25 uses" or "Delete the code SPRING". Soul AI shows you the change to confirm before it saves. Deleting stops the code working; earlier uses stay on record.
Tips
- Give every code an expiry and a use limit on purpose, so you don't have to remember to switch it off.
- Name codes so you can tell them apart later:
PODCAST_ANNArather thanSAVE20. - To see how often a code was used, export your transactions and filter the Promotion Code column. See Export transactions for bookkeeping.