Joining a Luminary
Book a 1:1 session
Book, join, reschedule, cancel and request a refund for a one-to-one session.
Book
Pick a time
Open the session and use Book a time: pick a day, then a time. Times are shown in your time zone; you can change it under Times shown in.
Continue to checkout
Click Confirm & Pay (paid) or Book Now (free). Sessions where you choose the price show Continue.
Confirm and pay
On Confirm Booking, answer any questions the Luminary asks. If you hold a pass that covers it, choose it under Pay with ("Your pass name · Included"). Then click Confirm & Pay, or Book Now if there's nothing to pay.
Some sessions are confirmed straight away. Others need the Luminary's approval: your booking shows Awaiting confirmation and "You will hear as soon as this one is confirmed." Right away, you also get a Booking request received email (or a text, if you chose texts) saying your request and any payment arrived. You get a confirmation email once they confirm.
For in-person sessions, the address is in your booking and your confirmation email. Before you book, the session page usually shows only the city, unless the Luminary chose to show the full address there.
Your booking
Your upcoming sessions are in Activity: the next few under Upcoming on the For you tab, and every date on the Calendar tab. Bookings still waiting for the Luminary's approval are listed on the For you tab as "Awaiting confirmation". Click one to open your booking. Paid sessions are also in Purchases under One-Time Purchases, where the open icon on the row takes you to the booking. On the session's own page, click View Booking Details.
From your booking you can:
- Add to Calendar: Google Calendar, Outlook, or Apple Calendar or another (.ics).
- Join Video Call: the button activates once your video link is ready. Copy link copies it. For in-person sessions, Get Directions opens the map.
- Reschedule: pick a new time, if the Luminary allows it. The booking says how close to the start you can still move it.
- Cancel booking: then Yes, cancel it (or Keep it if you change your mind).
- Request a refund: after cancelling a paid session, if the Luminary accepts refunds. Give a reason and click Request Refund. You'll see "Your refund request has been sent." The Luminary reviews it.
Payment didn't finish?
A booking that wasn't paid shows Payment pending and holds your time for a while ("Your time is held until…"). Click Finish Payment. If the payment failed, click Try Again. If the hold ran out, click Book Again and pick a time.