Your account
Member FAQ
Quick answers for members.
Do I need a password?
No. You sign in with a 6-digit code sent to your email, or with Google. See Log in.
Is Soul free for members?
Creating a Soul account is free. Luminaries set their own prices for memberships and offerings, and many have free options.
Can I cancel any time?
Yes. In Purchases, click Cancel next to the membership, then Unsubscribe. Your access ends right away. See Cancelling.
How do I get a refund?
Refunds are decided by the Luminary. Cancel the booking or registration, then click Request a refund if the Luminary allows refunds. You can also click Contact on their portal to email them.
Where's my promo code box?
On the checkout page, before you pay. Click Have a promo code?, enter the code and click Apply.
I bought something but can't find it.
Log in with the same email you paid with, then check Purchases. On a phone, it's in your account menu. If you checked out as a guest, create your account with that email.
Why can't I see the Message button?
It only appears if the Luminary has added one to their portal, and only for their subscribers. Join their membership to see it, or click Contact on their portal to email them.
Is Ask Soul a therapist?
No. It's an AI-powered guide, not a health-care professional. If you're in crisis, go to bringsoul.life/crisis-help.
Is my data sold?
No. Your personal data is never shared or sold. Privacy questions go to privacy@bringsoul.life.
Something's broken.
Email support@bringsoul.life with the page link and a screenshot.