Purchases, cancelling and refunds

See what you've bought, cancel a membership, update your card, and request a refund.

Purchases (in the side menu, and in your account menu on any screen) shows Purchases & Receipts:

Active Subscriptions, with when each renews ("Renews…", "Trial ends…").
One-Time Purchases, grouped by Luminary, which you can search by class or practitioner. The open icon on a row takes you to that booking, ticket or content.

Cancel a membership

Find it

Go to Purchases and find the membership under Active Subscriptions. Click Cancel.

Confirm

You'll see Unsubscribe from Luminary? Pick a reason, then click Unsubscribe. Or click Keep membership to back out.

Your access ends right away: their members-only content, community and updates. You can resubscribe any time.

Click Manage next to Active Subscriptions, or Billing in your account menu. This opens Stripe's secure billing page in a new tab.

Refunds are decided by the Luminary, not by Soul. "Soul only keeps the record, they keep the relationship."

Sessions and events: cancel the booking or registration, then click Request a refund and give a reason. You'll only see this if you paid and the Luminary accepts refunds. Once a refund goes through, Purchases shows the amount refunded.
Anything else: message the Luminary through their portal.

The checkout page for an event or session shows the Luminary's refund policy before you pay, or "Non-refundable." if they don't give refunds.