---
title: Send a welcome email to new subscribers
sidebarTitle: Welcome new subscribers
description: >-
  Set up an automatic, personal welcome email for everyone who joins your
  membership. Do this before you launch.
audience: luminary
feature: automations
type: guide
availability: live
last_verified: '2026-10-13'
keywords:
  - welcome email
  - new subscriber email
  - membership welcome
  - onboarding email
  - automatic welcome
url: 'https://help.bringsoul.life/luminaries/settings/welcome-new-subscribers'
---

# Send a welcome email to new subscribers

> Set up an automatic, personal welcome email for everyone who joins your membership. Do this before you launch.

The first email a new member gets sets the tone. Set it up once and every new subscriber is welcomed automatically.

## When to use this

- You're about to launch your membership.
- New members ask "where do I start?"
- You want new members to find your community, Paths and best content in their first week.

**Step 1: Start from Customers & Subscribers**

Go to [Business → Customers & Subscribers](https://portal.bringsoul.life/business/customers). In the *"Welcome new subscribers automatically"* banner, click Set Up Welcome Email.

(Or go to [Settings → Automations](https://portal.bringsoul.life/settings/automations) → New Automation → Portal.)

**Step 2: Confirm trigger and action**

When this happens... is *User becomes an active subscriber*. I want to... is Send Email. Click Continue.

**Step 3: Write your email**

Enter a Subject, for example *Welcome, I'm so glad you're here*. Click Compose Email Content and write the body. Type @ to insert the member's name. Click Save Content.

**Step 4: Test it**

Click Test Action, enter a sample name and your own email, and click Run Action to see it in your inbox.

**Step 5: Save**

Click Continue to Review, name it (for example *Welcome email*), keep Enable this automation on, and click Save.

Once it exists, the banner on Customers & Subscribers disappears. Your rule is listed under Portal subscription automations and in [Settings → Automations](https://portal.bringsoul.life/settings/automations).

## What to put in it

1. A warm, personal hello in your own voice.
2. The one thing to do first: join the community, start a Path, watch a welcome video.
3. Where to find things: your portal link and the sections that matter.
4. When you'll next be live, if you run sessions or events.
5. How to reach you.

## Tips

- Mention Paths by name. Joining a Path is a separate step from joining your membership, so tell members to opt in.
- Add a second automation with Ask to Fill Out Form if you want an intake form after joining. Or ask before checkout with a [pre-subscription form](https://help.bringsoul.life/luminaries/business/onboarding).
- Welcome community members too. [Community → Community Members](https://portal.bringsoul.life/community/members) has its own _"Welcome new members automatically"_ banner.
- Pin a welcome announcement for members as a [highlight](https://help.bringsoul.life/luminaries/portal/feature-and-reorder-offerings), so the welcome is also on your portal.

**Warning:** 
Automations only send to people who subscribe after you've set them up. Members who joined earlier
won't get it; send them an [announcement](https://help.bringsoul.life/luminaries/audience/announcements) instead.

## What your members see

Your welcome email arriving right after they subscribe, from your portal name.

## Related

- [Automations](https://help.bringsoul.life/luminaries/settings/automations)
- [Set up a membership with tiers](https://help.bringsoul.life/luminaries/business/membership-pricing)
- [Migrate members from another platform](https://help.bringsoul.life/luminaries/business/migrate-members)