---
title: See and manage pass holders
sidebarTitle: Manage pass holders
description: >-
  Check who holds a pass, whether they've paid and activated it, and start or
  end a pass for someone.
audience: luminary
feature: passes
type: guide
availability: beta
last_verified: '2026-10-14'
keywords:
  - pass holders
  - who has a pass
  - activate pass
  - end pass
  - pass status
url: 'https://help.bringsoul.life/luminaries/offerings/passes/manage-pass-holders'
---

# See and manage pass holders

> Check who holds a pass, whether they've paid and activated it, and start or end a pass for someone.

Every pass has its own User Passes list showing who holds it, its status, payment and dates.

## When to use this

- Check whether a client has activated their pass.
- Start a pass for someone who asked you to.
- End a pass early, for example after a refund or a request to stop.

## Steps

**Step 1: Open the list**

[Offerings → Passes](https://portal.bringsoul.life/passes) → your pass → Manage Users.

**Step 2: Read the table**

| Column | What it tells you | | --- | --- | | User | Name and email. | | Status | Active, Not
Activated or Expired. | | Transaction | Succeeded, Pending (checkout not finished), Refunded,
Failed, or — for a granted pass. | | Validity | Start and end dates, *"No end"* for an unlimited
pass, or *"Not activated"*. | | Granted On | When they bought it or you granted it. |

**Step 3: Activate a pass for someone**

On a Not Activated row, click Activate. The pass starts now and runs for its full duration.
You'll see *"Pass activated"*.

**Step 4: End a pass early**

On an Active row, click Expire. The pass ends immediately and the holder pays regular prices
from now on. You'll see *"Pass expired"*.

## Good to know

- Activate always starts the pass right now. You can't pick a date for someone. To start on a set date, ask the member to use Start on a specific date on the pass page.
- A member who scheduled a future start shows as Active here. Check the Validity dates to see when it actually begins.
- A member who hasn't finished paying can't activate. Their Transaction shows Pending, and they see Complete Payment on the pass page.
- People who buy a pass also appear in your audience as customers. See [People](https://help.bringsoul.life/luminaries/audience/forms) and [Customers & Subscribers](https://help.bringsoul.life/luminaries/business/customers-and-subscribers).

**Warning:** 
Expire can't be undone from this page. To give someone access back, [grant them the
pass](https://help.bringsoul.life/luminaries/offerings/passes/gift-or-scholarship-pass) again.

**Note:** 
Pass-holder prices only work on a paid (or granted) pass. If you fully refund a pass purchase, its
Transaction shows Refunded and the pass prices stop applying, even if the Status still says
Active. A partial refund leaves the pass working. Click Expire if access should stop, and to keep
the list accurate. See [Refunds](https://help.bringsoul.life/luminaries/business/refunds).

## What your members see

Their pass page updates straight away with the pass's new dates when you activate it or end it, for example _"Valid from <start> until <end>"_.

## Related

- [Gift a pass or give a scholarship](https://help.bringsoul.life/luminaries/offerings/passes/gift-or-scholarship-pass)
- [Passes introduction](https://help.bringsoul.life/luminaries/offerings/passes/introduction)
- [Refunds](https://help.bringsoul.life/luminaries/business/refunds)