--- title: Luminary FAQ sidebarTitle: FAQ description: Quick answers to the questions Luminaries ask most. audience: luminary feature: faq type: faq availability: live last_verified: '2026-10-13' keywords: - faq - common questions - how long until paid - soul fees - powered by soul - own my data - physical products url: 'https://help.bringsoul.life/luminaries/faq' --- # Luminary FAQ > Quick answers to the questions Luminaries ask most. ## Pricing and payments **Can I offer a pay-what-you-can or free membership?** Yes. In [Business → Pricing](https://portal.bringsoul.life/settings/pricing), use a Pricing Range with a $0 minimum for pay-what-you-can. Set both minimum and maximum to $0 for a free membership. See [Offer a free or pay-what-you-can membership](https://help.bringsoul.life/luminaries/business/free-or-pay-what-you-can). **Can I offer a free trial?** Yes. Create a promo code for My Portal with the Free trial benefit, for a number of days or until a set date. See [Offer a free trial](https://help.bringsoul.life/luminaries/business/free-trial). **What happens to current members if I change my price?** Nothing. New prices apply to new subscribers only. Existing members keep the price they joined at. To change what they pay, ask them to re-subscribe, or give them a promo code. **How do I move my members over from another platform?** Send them subscriber invites from [Business → Customers & Subscribers](https://portal.bringsoul.life/business/customers) → Add/Invite. You can import a CSV, choose each person's price, attach a promo code, and set a Billing Starts date so nobody pays twice. See [Migrate members from another platform](https://help.bringsoul.life/luminaries/business/migrate-members). **Can I edit or delete a promo code?** No. Codes can't be changed once created. Turn the old one off from View details → Promotion Status and create a new one. See [Launch a promo code](https://help.bringsoul.life/luminaries/business/promotions). **How long until I get paid?** Stripe sends payouts on the schedule in your Stripe settings. Banks usually take 1–2 business days after that. See [Set up payouts and get paid](https://help.bringsoul.life/luminaries/business/stripe-and-payouts). **Does Soul take a cut of my sales?** You keep your earnings, minus card processing fees. You pay for Soul through [your subscription](https://help.bringsoul.life/luminaries/settings/soul-subscription). **Can I refund only part of a payment?** Yes. Lower the Refund amount (USD) when you refund. See [Refund a member](https://help.bringsoul.life/luminaries/business/refunds). **Can I sell physical products?** Not directly. A workaround: use a [form](https://help.bringsoul.life/luminaries/audience/forms) to collect shipping addresses, attach it to a paid content item or event ticket, and fulfil it yourself. ## Members and community **Why is my member count higher than my paying subscribers?** Your total count includes Leads: people who filled in a form, started a checkout or were imported. For paying subscribers only, choose Active subscribers in [Customers & Subscribers](https://help.bringsoul.life/luminaries/business/customers-and-subscribers). Your community member count is different again. **How do I see my portal the way a member does?** In [My Portal → Design](https://portal.bringsoul.life/portal), switch to Preview and use Preview As (Visitor, Logged In, Subscriber). For the full experience, subscribe with a second email and a 100%-off promo code limited to one use. **Can I collect information when someone subscribes?** Yes. Add a pre-subscription form in [Business → Onboarding](https://portal.bringsoul.life/settings/onboarding) → Forms. See [Ask questions before someone subscribes](https://help.bringsoul.life/luminaries/business/onboarding). **Can I send a welcome email automatically?** Yes. Click Set Up Welcome Email on [Business → Customers & Subscribers](https://portal.bringsoul.life/business/customers). See [Send a welcome email to new subscribers](https://help.bringsoul.life/luminaries/settings/welcome-new-subscribers). **Will I be told when someone cancels?** Not yet. Check Past subscribers in Customers & Subscribers, or the churn rate in [Analytics](https://help.bringsoul.life/luminaries/business/analytics). **Can my assistant have their own login?** Yes. Invite them from [Settings → Collaborators](https://portal.bringsoul.life/settings/team). See [Invite a collaborator or assistant](https://help.bringsoul.life/luminaries/settings/collaborators). **Do I own my members' data?** Yes. You can import and export your list, and Soul never sells your or your members' data. ## Your portal **Can I change my portal address?** Yes, but treat it as permanent once you've shared it: changing it breaks existing links. See [Share your portal](https://help.bringsoul.life/luminaries/portal/sharing). **Can I use my own domain?** Yes, for $12/month. See [Use your own domain](https://help.bringsoul.life/luminaries/portal/custom-domain). **Can I remove "Powered by Soul"?** No. A small attribution appears at the bottom of every portal page. **How do I put my most important offering at the top?** Pin it as a highlight. See [Feature and reorder your offerings](https://help.bringsoul.life/luminaries/portal/feature-and-reorder-offerings). ## Content and offerings **Can I stop people downloading my content?** It depends on the type. Audio, video and articles have no download button. Files and images can be downloaded. See [Content Library](https://help.bringsoul.life/luminaries/offerings/content-library/introduction). **Can I share something with just a few people?** Set it to Unlisted. It's hidden from your portal but opens for anyone with the link. This works for content items, sessions and events. Whole courses, and items inside a content collection, can't be unlisted yet. **Can I save a draft?** Yes, for events, content items, collections, Paths and landing pages. For anything else, set it to Unlisted while you work. **Can I add a discussion space to a course?** Not inside the course yet. Create a [chat space](https://help.bringsoul.life/luminaries/offerings/chat-spaces/introduction) and link to it from the course description. **Can I run a waitlist or delay billing until a program starts?** A waitlist isn't available yet. To delay billing until launch, use a [free trial](https://help.bringsoul.life/luminaries/business/free-trial) with a fixed Trial End Date, or [subscriber invites](https://help.bringsoul.life/luminaries/business/migrate-members) with a Billing Starts date. **Can I collect reviews or testimonials?** Not built in yet. Collect them with a form (a rating plus free text) and feature the best ones in your portal copy, a landing page or an announcement. More answers: [Known limitations and workarounds](https://help.bringsoul.life/luminaries/known-limitations) and [Troubleshooting](https://help.bringsoul.life/luminaries/troubleshooting).